Canon EOS R50 Wireless Camera 24.2 Megapixel APS-C size CMOS Image Sensor Content Creator Kit
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Whether for vlogging, shooting a video, or simply recording the sights and sounds that inspire you, you’ll have everything you need with the Canon EOS R50 Content Creator Kit. The EOS R50 camera makes photography fun, simple, and convenient with intuitive photo functions that capture beautiful images automatically, just as you imagine them. A host of video functions such as 6K oversampled 4K 30p capture and Dual Pixel CMOS AF II makes the EOS R50 a great camera for movie recording and vlogging as well. The 24.2 Megapixel APS-C size CMOS Image sensor and DIGIC X image processor ensure high image quality in a compact and lightweight form factor. The RF-S18-45mm F4.5-6.3 IS STM is a small, lightweight, and versatile lens that is designed to fit into your life without taking up your whole camera bag. Also provided in this kit is the lightweight Canon Tripod Grip HG-100BTR so you can stabilize the EOS R50 camera on a table, counter, or other surfaces to help you get clear and steady pics or video, and a detachable Bluetooth-enabled remote to operate the camera from a distance or enable you to be part of the scene. To complement the rich video quality, you can get crisp audio using the bundled Canon Stereo Microphone DM-E100 indoors, and even outdoors with the included windscreen.
24.2 Megapixel (APS-C) CMOS Sensor
Equipped with a 24.2-million-pixel CMOS (APS-C) image sensor and DIGIC X Image Processor, the EOS R50 camera can capture images and videos with reduced noise, delivering clear, detailed results even in low light. Images look beautiful even when enlarged, with natural bokeh that smartphones can’t offer.
Dual Pixel CMOS AF II
Easily keep track of your subject with Dual Pixel CMOS AF II a highly responsive system that covers up to approximately 100 x 100 percent of the picture area, breaking the image into up to 651 automatically-selected AF zones during Whole Area AF. This enables impressive autofocus coverage on the EOS R50 camera that helps you get the photo you want right as the moment happens.
Automatic Subject Detection and Tracking
When the subject is found on screen, the EOS R50 camera can automatically select and track the subject, enabling photography that keeps them in focus with ease. Developed using Deep Learning Technology, subjects like people, animals including dogs, cats, and birds, and vehicles such as cars and motorcycles, especially in a motorsports environment are detectable.
Continuous Shooting
Capture those can’t-miss moments with up to 12 frames per second continuous shooting using the Electronic First Curtain shutter mode, and up to 15 frames per second with Electronic Shutter mode. Electronic First Curtain enables shooting with less distortion, even for subjects with significant movement. The Electronic Shutter generates no shutter noise, making it useful when photographing sleeping children, concerts, dance recitals, and other situations where silence is necessary.
Advanced A+ Assist
Experience the joy of creative photography with an expanded array of auto-compatible scenes. Advanced A+ Assist on the EOS R50 camera enables great imagery even in difficult settings such as night views and backlit scenarios. Overexposure is automatically reduced so you can capture dynamic scenes or bright portraits, and multiple continuous shots are taken to create beautiful night images or macro photography with a deeper depth of field.
Continuous Movie Recording That Exceeds 30 Minutes
The EOS R50 camera can continuously record video for up to 1 hour, allowing you to set up your video and keep your vlog, podcast, or other video project rolling without worrying about it stopping.
Focus
| Focus Points | Automatic selection: 651 Available AF areas when automatically selected Manual selection: 1-point AF (AF frame size can be changed) 4503 AF positions available stills (3713 Movies) Manual selection: AF point Expansion 4 points (up, down, left, right) Manual selection: AF point Expansion surrounding Manual selection: Flexible Zone AF 1-3 (all AF points divided into minimum 9 to 513 maximum focusing zones) Manual selection: Whole Area AF (Entire focusing area with 651 maximum focusing zones) |
Imaging
| Sensor Resolution | 24.2 Megapixels |
| Lens Mount | Canon RF |
| Maximum Resolution | 25.5MP |
| Bit Depth | 10 |
| Image Stabilization | Yes |
| Sensor Type | CMOS |
| Sensor Size | 22.3 x 14.9 mm |
| Megapixels | 24.20 |
Exposure Control
| Shutter Speed | Mechanical: 30-1/4000 sec (1/3 stop increments), Bulb Electronic: 30-1/8000 (1/3 stop increments), Bulb |
| ISO Sensitivity | Auto 100-32000 (in 1/3-stop or whole stop increments) ISO can be expanded to H: 512006 |
| Exposure Compensation | +/-3 EV in 1/3 stop increments (can be combined with AEB) |
| Metering Range | Stills: EV -2 to 20 (at 23°C, ISO100, with evaluative metering) Movies: EV 0 to 20 (at 23°C, ISO100, with evaluative metering) |
| Interval Recording | Built in: 3 Scenes (moving subjects, slowly changing subjects, slowly changing scenes), Custom |
| Self Timer | 2sec, 10 sec |
| Metering Method | Real-time with image sensor, 384-zone metering. (1) Evaluative metering (linked to All AF points) (2) Partial metering (Approx. 5.8% of viewfinder at centre) (3) Spot metering: Centre spot metering (Approx. 2.9% viewfinder at centre) AF point-linked spot metering not provided (4) Centre weighted average metering |
| Continuous Shooting | Max. Approx. 12 FPS with Mechanical shutter/1st curtain electronic shutter the speed maintained for 42 JPEG or 7 RAW images Max. Approx. 15 FPS with Electronic shutter the speed maintained for 28 JPEG or 7 RAW images24 |
Video
| Recording Limit | Nopt Available |
Viewfinder
| Viewfinder Eye Point | Approx. 22mm (At -1 m-1 from eyepiece lens end) |
| Viewfinder Coverage | 100% |
| Viewfinder Magnification | Approx. 0.95x10 |
Flash
| Flash Sync Speed | 1/250 sec. electronic 1st curtain Flash photography is not available with Electronic shutter. |
| Flash Compensation | +/- 3EV in 1/3 increments with EX series Speedlite flashes +/- 2EV in 1/3-stop increments with built in flash |
| Flash Modes | E-TTL II Auto Flash, Metered Manual |
| Integrated Flash | Yes |
| Dedicated Flash System | eTTL |
Interface
| Memory Card Slot | SD/SDHC/SDXC and UHS-I |
Physical
| Camera Series | EOS |
| Battery | Rechargeable Li-ion Battery LP-E17 (supplied)36 |
| Camera Model | Canon EOS R50 |
| Configuration | Core |
| Color | Black |
Monitor
| Monitor Size | Approx. 7.5 cm (2.95") TFT colour LCD monitor, Approx. 1.62 million dots |
Miscellaneous
| Lens Included | Not Included |
- (One) SD card slot
- Compatible with UHS-I
- Eye-Fi cards and Multimedia cards (MMC) are not supported.
- Canon RF lens group (including RF-S lenses)
- When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
- Self Cleaning Sensor Unit was not provided
- Manual cleaning (by hand) is not supported
- Dust Delete Data acquisition and appending
- The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
- The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.
- Not available during focus bracket shooting
- JPEG (.JPG), HEIF (.HIF), RAW, C-RAW (.CR3)
- Movies: ALL-I (Time-lapse video only), IPB (Light)
- The following file numbers can be set:
- File numbering methods
- Continuous numbering
- The numbering of captured images continues even after you replace the card.
- Auto reset
- When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
- Manual reset
- Resets the file number to 0001, and creates a new folder automatically.
- When manually resetting the file number, folders can also be renamed.
- Auto
- Standard
- Portrait
- Landscape
- Fine Detail
- Neutral
- Faithful
- Monochrome
- User Defined 1-3
- Auto (Ambience priority/White priority)
- Day Light
- Shade
- Cloudy
- Tungsten light
- White fluorescent light
- Flash
- Custom (Custom WB)
- Color temperature
- Blue/amber bias: ±9 levels
- Magenta/green bias: ±9 levels
- Shifted from the color temperature of the current WB mode
- Blue/amber and magenta/green shifts can be set at the same time
- WB Bracketing available, up to ±3 levels Blue/amber or magenta/green, via Quick Control Dial
- Maximum burst
- Possible shots/Sec. until self-timer shoots
- Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer
- Shooting mode
- AF method
- AF operation
- Image quality
- Card
- Drive mode
- Metering mode
- No. of remaining shots for focus braketing, multiple exposures, or interval timer
- Electronic level
- Movie recording time available
- Battery level
- Image Stabilizer (IS mode)
- Histogram (Brightness/RGB)
- Quick Control button
- Anti-flicker shooting
- White balance/White balance correction
- Picture style
- Auto Lighting Optimizer
- Still photo cropping / Aspect ratio
- AF point (1-point AF)
- AEB/FEB
- View Assist
- HDR PQ
- Flash ready / FE lock / High-speed sync
- Electronic shutter
- Touch shutter / Create folder
- AE lock
- Shutter speed / Multi-function lock warning
- Aperture value
- Wi-Fi function
- Wi-Fi signal strength
- Bluetooth function
- Exposure simulation
- Magnify button
- ISO speed
- Highlight tone priority
- Exposure compensation
- Exposure level indicator
- AF area: Horizontal: Approx. 100% x Vertical: Approx. 100%
- (100% x 100% AF coverage in Face Detect + Tracking AF; coverage can vary, depending upon lens being used)
- Stills: Max. 651 zones (31 x 21)
- Movies: Max. 527 zones (31 x17)
- AF area: Horizontal: Approx. 90% x Vertical: Approx. 100%
- Stills: Max. 4503 positions (79 x 57)
- Movies: Max 3713 positions (79 x 47)
- EV -4.0 to 20 (with an f/1.2 lens, center AF point, One-Shot AF at room temperature, and ISO 100)
- Except RF lenses with a Defocus Smoothing (DS) coating
- EV -3.5 to 20 (with an f/1.2 lens, center AF point, One-Shot AF at room temperature, ISO 100, and 29.97 / 25.00 fps.)
- Except RF lenses with a Defocus Smoothing (DS) coating
- Spot AF
- 1-point AF
- Expand AF area: Above/below/left/right
- Expand AF area: Around
- Flexible Zone AF 1
- Flexible Zone AF 2
- Flexible Zone AF 3
- Whole area AF
- Auto
- People
- Animals (dogs / cats / birds)
- Vehicles (motorsports cars or motorcycles)
- Certain types of animals or vehicles may not be detected, depending on shape and appearance
- Auto:
- Selects the eye closer to the camera (as detected from the angle of the face).
- At the same distance from the camera, selects the eye closer to the center of the image.
- Real-time metering from CMOS image sensor (384 [24x16] metering zones)
- Evaluative metering (AF point-linked)
- Partial metering (approx. 5.8% of the area at the center of the screen)
- Spot metering (approx. 2.9% of the area at the center of the screen)
- Center-weighted average metering
- Still Photo Shooting: EV -2 to 20
- Movie Recording: EV 0 to 20
- Still photo shooting:
- Scene Intelligent Auto
- Hybrid Auto
- Special Scenes
- Creative Filters
- Flexible-priority AE
- Program AE
- Shutter-priority AE
- Aperture-priority AE
- Manual Exposure
- Bulb Exposure
- Movie for close-up demos
- Movie IS mode
- HDR movies
- Movie auto exposure
- Movie manual exposure
- Custom shooting mode (C mode)
- Normal: ISO 100-32000 (in 1/3- or 1-stop increments)
- Expanded: H: (equivalent to ISO 51200)
- User-set: ±3 stops (in 1/3-stop increments)
- AEB: ±3 stops (in 1/3-stop increments)
- Automatic AE lock
- In One-Shot AF mode, AE is locked as soon as subjects are in focus.
- Manual AE lock
- By using the AE Lock button in P, Tv, Av, and M mode.
- Toggling: Press again to cancel and once more to refresh.
- Enabled in all metering modes
- Electronically controlled focal-plane shutter
- Rolling shutter, using the image sensor
- Electronic first curtain
- Electronic shutter
- Electronic 1st-curtain shutter: 1/4000th sec - 30 seconds, in 1/3-step increments
- Electronic shutter: 1/8000th sec - 30 seconds, in 1/3-step increments
- In-body IS not provided
- Still Photo IS not supported
- Disable / Enable
- Can be used in conjunction with Auto Lighting Optimizer
- Recording format: HEIF
- Bit depth: 10 bit
- Color sampling method: YCbCr 4:2:2
- HDR specification: ITU-R BT.2100 (PQ)
- Recording format: mp4
- Bit depth: 10 bit
- Color sampling method: YCbCr 4:2:2
- HDR specification: ITU-R BT.2100 (PQ)
- Anti-smudge coating not provided
- Anti-reflection coating not provided
- Users can customize setting items shown on the Quick Control screen.
- Items shown: Up to 11
- Edit layout / Reset settings / Clear all items
- Separate Quick Control screens can be set up for use in still photo shooting and movie recording. (Users can select and rearrange the items shown.)
- Customizable from the [Customize Quick Controls] menu item or by pressing and holding the button with the Quick Control screen displayed
- Protection:
- Single image (select image)
- Select range
- All images in folder
- All images on card
- Image browsing and image search can be based on ratings.
- Ratings-based image selections also possible with DPP.
- All found images (only during image search)
- Except protected images
- Select images to erase
- Select range
- All images in folder
- All images on card
- All found images (only during image search)
- DS-SS modulation (IEEE 802.11b)
- OFDM modulation (IEEE 802.11g/n)
- 2.4 GHz band
- Frequency: 2412 to 2462 MHz
- Channels: 1 to 11 channels
- 5.0 GHz band
- Not supported
- Camera access point mode
- Infrastructure mode
- Images can be viewed, controlled, and received using a smartphone
- Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications
- Images can be sent to a smartphone
- NFC connection: Not supported
- Supported images: JPEG, HEIF, RAW/C-RAW, MP4 video files
- Transcoding while sending: Size to send (original / reduced size); Quality to send (original / compressed)
- Image.canon: Video files (MP4) and JPEG, HEIF, RAW or C-RAW still images can be uploaded to image.canon servers
- From image.canon, images can be sent to specific social media and 3rd-party cloud image services
- Functions can be assigned to the following camera controls
- Shutter button (half-press)
- Movie shooting button
- ISO speed button
- AE lock button
- Cross keys: Up button
- Cross keys: Left button
- Cross keys: Right button
- Cross keys: Down button
- Lens function button
- Speedlite menu direct button
- Available
- The camera is accessible to software (such as Zoom, MS Teams, Skype, etc.) on a computer once connected via USB
- Equivalent to Hi-Speed USB (USB 2.0)
- For PC communication / smartphone communication
- Terminal type: USB Type-C
- Shared with terminal for in-camera charging with USB Power Adapter PD-E1.
- HDMI micro OUT terminal Type D
- Resolution switches automatically
- HDMI CEC not supported
- Images not displayed unless [For NTSC] or [For PAL] is set correctly for the TV video system
- Canon LP-E17 battery pack
- With the AC Adapter AC-E6N + DC Coupler DR-E18, AC power is possible (AC Adapter Kit ACK-E18 can also be used)
- USB Power Adapter PD-E1 supports in-camera charging of Battery Pack LP-E17 when the camera is turned off and can supply power when the camera is turned on
- Approx. 0.4 second
- Based on CIPA testing standards
- Approx. 4.58 x 3.37 x 2.71 inch (116.3 x 85.5 x 68.8 mm)
- Based on CIPA standards
- Yes
- (Supports both ONE SHOT AF and SERVO AF with compatible EOS R-series cameras)
- EOS R Approx. 80% x 80%
- EOS R5 Approx. 80% x 80%
- EOS R7/R10 Approx. 100% x 100%
- Electronic ring system
- Full-time Manual focus possible
- No physical limit to ring rotational angle
- None
- Distance scale available in EVF or Live View LCD screen of compatible EOS R-series cameras
Canon EOS R50 Wireless Camera 24.2 Megapixel APS-C size CMOS Image Sensor Content Creator Kit
Type
| Type | Digital interchangeable lens, mirrorless camera |
| Image processor | DIGIC X |
| Recording media | |
| Compatible lenses | |
| Lens mount | Canon RF mount |
Image Sensor
| Type | APS-C CMOS sensor (compatible with Dual Pixel CMOS AF) |
| Effective pixels | Approx. 24.2 megapixels |
| Screen size | Approx. 36.0 x 24.0 mm |
| Pixel unit | Approx. 3.72-micrometer square |
| Total pixels | Approx. 25.5 megapixels |
| Aspect ratio | 3:2 (Horizontal: Vertical) |
| Color filter system | RGB primary color filters |
| Low pass filter | Installed in front of the image sensor, non-detachable |
| Dust deletion feature |
Recording System
| Recording format | Compliant to Design rule for Camera File system 2.0 and Exif 2.31. Supports time offset information |
| Image format | |
| File numbering | |
| RAW + JPEG / HEIF simultaneous recording | Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported |
| Color space | Selectable between sRGB and Adobe RGB |
| Picture style |
White Balance
| Setting | |
| Auto white balance | Option between ambience priority and white priority settings, using SET button |
| White balance shift |
Viewfinder
| Type | OLED color electronic viewfinder; 0.39-inch, approx. 2.36 million dots |
| Coverage | Approx. 100% (at JPEG Large image quality, 3:2 aspect ratio, approx. 22 mm eyepoint) |
| Magnification/angle of view | Approx. 0.96x / Approx. 28.0-degree (3:2 aspect ratio, with 50mm lens at infinity,–1 m–1) |
| Eye point | Approx. 22 mm (at –1 m–1 from eyepiece lens end) |
| Dioptric adjustment range | Approx. –3.0 to +1.0 m–1 (dpt) |
| Viewfinder information |
Autofocus
| Focus method | Dual Pixel CMOS AF |
| Number of AF zones available for automatic selection | |
| Selectable positions for AF point | |
| Focusing brightness range (still photo shooting) | |
| Focusing brightness range (movie recording) | |
| Available AF areas | |
| Available subject detection | |
| Eye detection |
Exposure Control
| Metering modes | |
| Metering range | |
| Exposure modes | |
| Movie recording | |
| ISO speed range | |
| Exposure compensation | |
| AE lock |
Shutter
| Type | |
| Shutter speeds | |
| X-sync speed | Elec. 1st-curtain: 1/250 sec. |
| Shutter release | Soft-touch electromagnetic release |
| Self timer | 10-sec. delay, 2-sec. delay, Continuous |
Image Stabilization
| Still photo IS |
External SpeedLite
| Accessory shoe | Canon Multi-function accessory shoe Optional Canon AD-E1 adapter required for conventional shoe-mount flashes and accessories |
| E-TTL balance | Ambience priority, standard, flash priority |
| Flash exposure compensation | ±3 (in 1/3-stop increments) |
| Continuous flash control | E-TTL each shot / E-TTL 1st shot |
HDR Shooting
| HDR shooting (HDR PQ) | |
| Still photo HDR PQ | |
| Movie HDR PQ | |
| Continuous HDR shooting (still images) | 1 shot only / Every shot |
Video Shooting
| Video AF | Dual Pixel CMOS AF; Movie Servo AF available in AF Menu |
| Exposure compensation | ±3 stops (in 1/3-stop increments) |
| Time code | Yes (Count up, Start time setting, Movie recording count, Movie play count, HDMI time code on/off, HDMI rec. command on/off, Drop frame enable/disable) |
| Movie pre-recording (On/Off) | Not supported |
| Time-lapse playback frame rate | 29.97 (set to NTSC); 25.00fps (set to PAL) |
LCD Screen
| Type | TFT color, liquid-crystal monitor |
| Monitor size | 3.0 inch (screen aspect ratio of 3:2) 2.95 inch 7.5 cm) diagonal (2.44 inch/6.2 cm width, 1.65 inch/4.2 cm height) |
| Dots | Approx. 1.62 million dots |
| Coverage | Approx. 100% vertically/horizontally |
| Brightness control | Manually adjustable to one of seven brightness levels |
| Touch-screen operation | Supported for AF Point selection; Touch AF; Touch Shutter; Menu selection; Quick Control Menu; Magnified View; Volume Touch Sounds: 0 (silent) to 5 |
| Coating | |
| Interface languages | 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese) |
Playback
| Highlight alert | Not supported |
| Histogram | Brightness and RGB |
Quick Control Function
| Function | The Quick Control screen can be accessed by pressing the Quick Control button during shooting, recording, or playback. |
| Quick control screen |
Image Protection and Erase
| Erase |
Direct Printing
| Compatible printers | Images can be sent via Wi-Fi to a PictBridge-compatible (wireless LAN) printer and printed |
Digital Print Order Format
| DPOF | Compliant to DPOF Version 1.1 |
Wi-Fi
| Supporting standards | Equivalent to IEEE 802.11b/g/n Standards |
| Transmission method | |
| Transition frequency (central frequency) | |
| Connection method | |
| Communication with a smartphone | |
| Remote operation using EOS utility | The camera can be controlled via Wi-Fi or USB, with Canon EOS Utility software installed in a compatible Mac or Windows computer |
| Print from Wi-Fi printers | Supported |
| Send images to a web service |
Bluetooth
| Standards compliance | Bluetooth Specification Version 4.2 compliant (Bluetooth Low Energy technology) |
| Transmission method | GFSK modulation |
| Bluetooth pairing | Smartphone up to 10 devices; BR-E1 remote controller 1 unit |
Customization
| Available functions | Dial direction during Tv/Av; Control ring rotation direction; Customize buttons; Customize dials |
| Customize buttons | |
| Customizable dials | Customize control ring supported |
Video Call and Streaming
| USB Video Class (UVC) |
Interface
| USB terminal | |
| HDMI out terminal | |
| Clean HDMI output | Provided |
| Microphone terminal | 3.5mm diameter stereo mini jack |
| Headphone terminal | Compatible with 3.5mm diameter stereo mini-plug |
Power Source
| Battery | |
| Optional battery grip | Not supported |
| Battery check | Automatic battery check with 4-level display when the power switch is turned ON. |
| Start-up time |
Dimension
| Dimensions (W x H x D) | |
| Operating environment working | 32 to 104-degree-F / 0 to +40-degree-C |
Lens
| Focal length | 18-45mm |
| Maximum and minimum aperture | f/4.5 - f/32 |
| Lens mount type | RF Mount |
| Compatible cameras | Canon EOS R-series, APS-C and full-frame (automatic APS-C sensor cropping if used on full-frame EOS R-series cameras) |
| Minimum focusing distance | 0.20 m (at 18 mm) |
| Maximum magnification | 0.16x (at 45 mm) |
| Field of view, at minimum focus distance | Approx. 153 × 102 mm (at 18 mm) to approx. 137 × 92 mm (at 45 mm) |
| Angle of view (diagonal) | Approx. 74-degree 20 feet to 33-degree 40 feet |
Optical Design
| Lens construction | 7 elements in 7 groups |
| Special elements | (Two) Aspherical elements |
| Lens coating | Canon SSC (Super Spectra Coating) |
| Filter size diameter | 49 mm |
| Aperture blades | 7 |
| Image stabilization | 4 stops correction with In-lens Optical Image Stabilization (6 stops correction with EOS R5 in-body coordinated Image stabilization) |
Focussing
| Focusing drive system | Canon STM (Leadscrew type STM) |
| Full-time manual focusing | |
| Dual pixel CMOS AF coverage (Horizontal x Vertical) |
Exterior Design
| Control ring | Dual-function Manual focus ring / Control Ring (selected using camera menu) |
| Manual focus ring | |
| AF/MF switch | None focus mode selected in camera menu |
| MF/control ring switch | None must be selected in camera menu |
| Distance scale | |
| Distance limiter switch | None |
| Dust/weather-resistant construction | None |
Dimensions and Weight
| Maximum outer (D x L) | Approx. 2.7 x 1.7 inch (68.9 x 44.3 mm) |
| Weight | Approx. 0.3 lb (130 g) |
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.






