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Special Return Policy for DJI

DJI Return Conditions: To align with supplier policies and ensure customer satisfaction, Focus Camera has a specific return policy for DJI drones, emphasizing product quality and customer service.

All returns are subject to inspection and must meet the following requirements:

  1. Unopened Goods - 14-Day Return: DJI drones must be returned in their original, unopened, and unused condition within 14 days of purchase with the original shrink wrap intact. Products returned in this condition will be accepted and restocked as new.
  2. Opened but Unused - Up to 15% Restocking Fee*: If a DJI drone is opened but not used, returns may be considered, subject to up to a 15% restocking fee. The fee will be assessed based on the condition of the product.
  3. Used Drones - Up to 30% Restocking Fee*: For used DJI drones, returns may be considered with up to a 30% restocking fee, depending on the product's condition upon return
  4. DJI Support for Customers: Customers are encouraged to create an account and request support directly from DJI for any drone-related issues, which can include concerns about suspected defects or other problems with the product DJI Support.
  5. Documentation and Dispute Resolution: Returns will be documented with images for accountability. In case of disputes we reserve the right to escalate for resolution.

*All items are subject to inspection.

We value transparency and fairness in our return policy. For further inquiries or clarifications, please contact our customer service team at [email protected]

Find our general return policy here

Where do I return an Item?

All returns must be shipped to the following address:

Fulfillment Center ATTN: Returns Department RMA # 1202 Airport Rd North Brunswick, NJ 08902

Note: RMA # is provided once you start your return.

What happens if there is a pricing or website listing error?

While we strive to ensure complete accuracy on our website, errors do sometimes occur. If the price of a product (or products) is higher than what was displayed, we will cancel your order and notify you of the cancellation. For other website errors, we reserve the right to cancel your order on a case-by-case basis as needed. You will always receive a cancellation notification.

We provide same day shipping on all orders that are placed and verified by 4PM (EST), Monday through Thursday. Orders placed on Friday must be received and verified by 11AM (EST). Any orders placed outside these times will be shipped the next business day.

We use a variety of different shipping carriers to ensure your order arrives in a timely manner. Please note that due to inclement weather the shipping carrier may experience shipping delays, and this is unfortunately beyond our control.

Sales tax is calculated in accordance with applicable state and local laws. Where sales tax applies, the order total during checkout only reflects an estimated sales tax amount. The final sales tax charge will be displayed on your order confirmation email. Shipping charges may also be subject to tax in certain states.

If your shipping address differs from your billing address, please make sure that you call your credit card company to have that address authorized as an alternate shipping address. If you do not, the shipment of your order may be significantly delayed.

Free shipping is available on thousands of items within the continental USA.

Alaska and Hawaii
Orders are sent via USPS with 14 to 21 days delivery. Unfortunately free shipping isn’t available to these destinations. When selecting 2-day air, please allow an extra few days for your order to arrive at your intended address.

US Territories & Countries Outside The USA
At this time we do not ship internationally or to Puerto Rico, Guam and other US territories.

All orders require a signature upon delivery.

Please contact our customer service team at 1.800.221.0828.