Return an Item

We hope you had a pleasant shopping experience.

If you’re not happy with your purchase for any reason, our flexible 30-day return policy makes it easy to get a full refund.

See our Lifestyle by Focus Return Policy

Select the item you’d like to return and fill out the form within 30 days of purchase.

Send us the item using the shipping label provided or use your own.

Once your item passes inspection, we’ll issue a refund within 3-5 days.

Return Policy

We accept returns within 30 days of purchase. Returns on items valued over $50 are FREE, to return items valued $49.99 and under you may purchase a shipping label from the carrier of your choice.

To start the return process please visit this page:

All returns are subject to inspection and must meet the following requirements:

  1. Products must be returned with all the original manufacturer’s packaging and box contents, undamaged and unmarked. This includes box inserts, accessories, and warranty card.

  2. UPC codes must not be cut from the packaging.

  3. All products must be mailed inside an outer box/container and adequately protected from damage during transit.

  4. All free gifts must be returned with the main item. In the event that these free gifts are not returned, the value of those items will be deducted from your refund.

Once the item is returned to us and passes inspection, you will receive an email notification that your return has been processed. Any refund will be issued within 3 to 5 business days. Please allow 7 to 10 days for a refund to show in your account or on your credit card. Focus Pro Audio reserves the right to refuse returns, refunds and/or charge a restocking fee for any product that does not comply with the information found in this return policy.

Holiday returns

We understand that every gift can't be perfect. Shop with the comfort of our courteous holiday Extended Return Policy. Items purchased from 11/1/2022 - 12/25/2022 can be returned until 1/31/2023. All other return conditions still apply.

*Note: all returned items must reach us by 1/31/2023 to be considered for our policy.  

Is your item damaged?

If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact [email protected] with your order number and a description of the damage.

What cannot be returned?

All Final Sale merchandise cannot be returned.

The following items are nonreturnable and cannot be returned once the packaging has been opened:

Personal items (earphones, harmonicas, recorders)
Discontinued products, used gear, and replacement parts
Turntable cartridges, styli, and control vinyl
A purchase with a UPC code cut off the package
Software and authorization keys
Gift cards (both physical and electronic)

Where do I return an item?

All returns must be shipped to the following address:

Fulfillment Center
ATTN: Returns Department
1202 Airport Rd
North Brunswick, NJ 08902

What happens if there is a pricing or website listing error?

While we strive to ensure complete accuracy on our website, errors do sometimes occur. If the price of a product (or products) is higher than what was displayed, we will cancel your order and notify you of the cancellation. For other website errors, we reserve the right to cancel your order on a case-by-case basis as needed. You will always receive a cancellation notification.

How do I contact Focus Pro Audio customer service?