Panasonic LUMIX S1H 24.2MP Full Frame Mirrorless Digital Camera (Body Only)
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The LUMIX S1H is a full-frame mirrorless camera for film production, scaled to a hand-held design without compromising professional-level standards. It offers extensive recording modes and cinematic image quality to meet the high demands of today’s creators. With superior functionality that slots effortlessly into the professional workflow, the S1H is also designed for active filming in the field when attached to a gimbal or drone.
Powerful Sensor and Processor
A newly developed 24.2-megapixel full-frame image sensor complies with the new Dual Native ISO. In combination with the optimum signal processing by Venus Engine, it achieves high sensitivity and minimum noise. The LUMIX S1H provides 14+ stops of dynamic range, which is as wide as those of cinema cameras, and V-Log / V-Gamut compatible with popular colorimetry called VariCam Look.
Special Features
What makes the LUMIX S1H a special camera is an unlimited recording time in all recording modes thanks to unique heat dispersion technologies. HDR (High Dynamic Range) in HLG (Hybrid Log-Gamma), 4:2:2 10-bit internal recording and output through HDMI. Anamorphic 4:3 modes are also available together with a variety of practical tools for film making, such as tally lights, a waveform monitor and a V-Log View Assist function (LUT Viewer).
L-Mount Lens System
The LUMIX S1H full-frame mirrorless camera system adopts the L-Mount system to provide users with a diverse and future-proof range of products. Currently, more than 46 interchangeable lenses including 11 or more LUMIX S/S PRO lenses are available or will be available from Panasonic, Leica Camera and Sigma to choose from and a variety of mount adapters/converters further expand the opportunities to use even more lenses. The L-Mount thereby opens up an almost limitless spectrum of new creative possibilities.
Complete for Outstanding Performance
Responding to the demanding requirements of photographers, videographers, and cinematographers today, the full-frame LUMIX S1H mirrorless camera offers an outstanding combination of image quality, functionality, and usability. It combines cinema industry performance, refined by Panasonic, with the high mobility and functionality of LUMIX mirrorless cameras.
1.8-inch High-Resolution Status LCD
The newly developed high-resolution 1.8-inch status LCD presents optimal information for still photography or videography. Time code and audio information can be customized with switchable black or white backgrounds.
5.76M-dot Resolution Real Viewfinder
The large Real View Finder boasts outstanding resolution of 5.76 million dots. The responsive OLED display offers an extremely low 0.005-second minimum lag time and an ultra-high 120 fps refresh rate.
5-Axis Dual I.S. 2 Image Stabilizer
With the 5-axis Dual I.S. 2 (Image Stabilizer), intelligent compensation provides an equivalent to 6.5-stop exposure compensation producing sharp photos at slower shutter speeds. This feature is available in both photo and 4K video capture.
Built Tough for Rugged Conditions
The durable magnesium alloy die-cast frame is sealed to help protect every seam, dial, and button. The camera is dust and splash-resistant and designed for use in temperatures as low as 10-degree-C. Dust and splash resistant performance does not guarantee that damage will not occur if the camera is subjected to direct contact with dust and water.
Night Mode
When shooting dark scenes like starry skies, this mode suppresses the stimulation of eyes that have become accustomed to the dark. The LVF and rear monitor can be set separately.
Live View Boost
The display is brightened by lowering the frame rate and increasing the gain. This lets you shoot while framing, even in extremely dark situations.
Imaging
| Lens Mount | L Mount |
| Maximum Resolution | Not Available |
| Image Stabilization | Yes |
| Camera Format | Full Frame |
Exposure Control
| Continuous Shooting | Not Available |
Video
| Video Resolution | 5952 x 3968 (6K) |
| Live Streaming | Not Available |
| Recording Modes | Not Available |
Viewfinder
| Viewfinder Size | Not Available |
Physical
| Camera Series | Lumix |
| Camera Model | Panasonic Lumix S1H |
| Configuration | Core |
| Color | Black |
| Maximum Tilt Angle | Tilt free-angle, 3.2-inch (8.0cm), 3:2 aspect |
Miscellaneous
| Lens Included | Body Only |
Lens
| Minimum Aperture | Not Available |
| Focus Range | Not Available |
- SD Memory Card
- SDHC Memory Card
- SDXC Memory Card
- Still image: JPEG (DCF, Exif 2.31), RAW, HLG Photo (CTA-2072)
- 6K PHOTO / 4K PHOTO:
- 6K PHOTO: MP4 (H.265/HEVC, Audio format: AAC (2ch))
- 4K PHOTO: MP4 (H.264/MPEG-4 AVC, Audio format: AAC (2ch))
- When using full-frame lenses:
- 3:2:
- 6000x4000(L) / 4272x2848(M) / 3024x2016(S) / 12000x8000(XL)
- High Resolution Mode. RAW file.
- 5184x3456(6K PHOTO) / 3504x2336(4K PHOTO) / 5984x4000(HLG PHOTO, Full-Res.) / 3232x2160(HLG PHOTO, 4K-Res.)
- 4:3:
- 5328x4000(L) / 3792x2848(M) / 2688x2016(S) / 10656x8000(XL)
- 4992x3744(6K PHOTO) / 3328x2496(4K PHOTO) / 5312x3984(HLG PHOTO, Full-Res.) / 2880x2160(HLG PHOTO, 4K-Res.)
- 16:9:
- 6000x3368(L) / 4272x2400(M) / 3024x1704(S) / 12000x6736(XL)
- 3840x2160(4K PHOTO) / 5888x3312(HLG PHOTO, Full-Res.) / 3840x2160(HLG PHOTO, 4K-Res.)
- 1:1:
- 4000x4000(L) / 2848x2848(M) / 2016x2016(S) / 8000x8000(XL)
- 2880x2880(4K PHOTO) / 4000x4000(HLG PHOTO, Full-Res.) / 2144x2144(HLG PHOTO, 4K-Res.)
- 65:24: 6000x2208(L)
- 2:1: 6000x3000(L)
- 3:2:
- 3888x2592(L) / 2784x1856(M) / 1968x1312(S) / 3504x2336(4K PHOTO)
- 4:3:
- 3536x2656(L) / 2560x1920(M) / 1840x1376(S) / 3328x2496(4K PHOTO)
- 16:9:
- 4064x2288(L) / 2816x1584(M) / 1920x1080(S) / 3840x2160(4K PHOTO)
- 1:1:
- 2656x2656(L) / 1920x1920(M) / 1376x1376(S) / 2880x2880(4K PHOTO)
- MOV: H.264/MPEG-4 AVC, H.265/HEVC (Audio format: LPCM (2ch 48kHz/16-bit, 48kHz/24-bit, 96kHz/24-bit))
- MP4: H.264/MPEG-4 AVC, H.265/HEVC (Audio format: AAC (2ch))
- AVCHD Progressive, AVCHD (Audio format: Dolby Audio (2ch))
- 59.94Hz
- Full-frame:
- (6K) 5952x3968 (3:2)
- (5.4K) 5376x3584 (3:2)
- (5.9K) 5888x3312
- (C4K) 4096x2160
- (4K) 3840x2160
- (FHD) 1920x1080
- Super 35mm / Pixel by Pixel:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- 50.00Hz:
- Full-frame
- (5.4K) 5376x3584 (3:2)
- (5.9K) 5888x3312
- (C4K) 4096x2160
- (4K) 3840x2160
- (FHD) 1920x1080
- Super 35mm / Pixel by Pixel:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- 24.00Hz:
- Full-frame:
- (6K) 5952x3968 (3:2)
- (5.9K) 5888x3312
- (C4K) 4096x2160
- (4K) 3840x2160
- (FHD) 1920x1080
- Super 35mm / Pixel by Pixel:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- 59.94Hz:
- Full-frame:
- (4K) 3840x2160
- (FHD) 1920x1080
- Super 35mm / Pixel by Pixel:
- (4K) 3840x2160
- (FHD) 1920x1080
- 50.00Hz:
- Full-frame:
- (4K) 3840x2160
- (FHD) 1920x1080
- Super 35mm / Pixel by Pixel:
- (4K) 3840x2160
- (FHD) 1920x1080
- 59.94Hz:
- Full-frame / Super 35mm / Pixel by Pixel: (FHD) 1920x1080
- 50.00Hz:
- Full-frame / Super 35mm / Pixel by Pixel: (FHD) 1920x1080
- AVCHD (FHD/60p): Approx. 160 min (Full-frame), 140 min (Super 35mm), 150 min (Pixel by Pixel)
- MP4 (4K/60p): Approx. 120 min (Super 35mm, Pixel by Pixel)
- MOV (C4K/24p/4:2:2 10-bit/ALL-Intra): Approx. 130 min (Full-frame, Super 35mm, Pixel by Pixel)
- AVCHD (FHD/60p): Approx. 80 min (Full-frame), 70 min (Super 35mm), 75 min (Pixel by Pixel)
- MP4 (4K/60p): Approx. 60 min (Super 35mm, Pixel by Pixel)
- MOV (C4K/24p/4:2:2 10-bit/ALL-Intra): Approx. 65 min (Full-frame, Super 35mm, Pixel by Pixel)
- MOV:
- 59.94Hz:
- Full-frame:
- (FHD) 1920x1080
- Super 35mm:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- Pixel by Pixel:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- 50.00Hz:
- Full-frame
- (FHD) 1920x1080
- Super 35mm:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- Pixel by Pixel:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- 24.00Hz:
- Full-frame
- (FHD) 1920x1080
- Super 35mm:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- Pixel by Pixel:
- (C4K) 4096x2160
- (4K) 3840x2160
- (Anamorphic 4K) 3328x2496 (4:3)
- (FHD) 1920x1080
- AVCHD Progressive / AVCHD:
- 59.94Hz:
- Full-frame / Super 35mm / Pixel by Pixel: (FHD) 1920x1080
- 50.00Hz:
- Full-frame / Super 35mm / Pixel by Pixel: (FHD) 1920x1080
- Auto Detection (Face, Eye, Body, Animal) / Tracking / 225-Area / Zone (Vertical/Horizontal) / Zone (Square) / Zone (Oval) / 1-Area+ / 1-Area / Pinpoint / Custom 1, 2, 3
- (Full area touch is available) (Scalable AF frame size and flexible AF position)
- (Normal):
- Native ISO: 100, 640
- Auto: Auto / 50 / 100-51200 / 102400 / 204800
- Low: Auto / 50 / 100-800
- High: Auto / 320 / 640-51200 / 102400 / 204800
- (V-Log):
- Native ISO: 640, 4000
- Auto: Auto / 320 / 640-51200
- Low: Auto / 320 / 640-5000
- High: Auto / 2000 / 4000-51200
- (HLG):
- Native ISO: 400, 2500
- Auto: Auto / 400-51200 / 102400 / 204800
- Low: Auto / 400-3200
- High: Auto / 2500-51200 / 102400 / 204800
- (Cinelike D2 / Cinelike V2):
- Native ISO: 200, 1250
- Auto: Auto / 100 / 200-51200 / 102400 / 204800
- Low: Auto /100 / 200-1600
- High: Auto / 640 / 1250-51200 / 102400 / 204800
- Still image: Bulb (Max. 30 minutes), 1/8,000 - 60
- Electronic front curtain shutter: Bulb (Max. 30 minutes), 1/2,000 - 60
- Electronic shutter: Bulb (Max. 60 sec), 1/8,000 - 60
- Motion picture: 1/16,000 - 1/25 (When using Synchro Scan)
- Creative Video M mode / MF mode: 1/16,000 - 1/2
- Mechanical shutter / Electronic front curtain shutter:
- AFS/MF: H: 9 frames/sec, M: 5 frames/sec (with Live View), L: 2 frames/sec (with Live View)
- AFC: H: 6 frames/sec (with Live View), M: 5 frames/sec (with Live View), L: 2 frames/sec (with Live View)
- Electronic shutter:
- AFS/MF: H: 9 frames/sec, M: 5 frames/sec (with Live View), L: 2 frames/sec (with Live View)
- AFC: H: 5 frames/sec (with Live View), M: 5 frames/sec (with Live View), L: 2 frames/sec (with Live View)
- RAW / RAW+JPEG: More than 60 images
- JPEG: More than 999 images (When using a card with SD Speed Class with UHS-II UHS Speed Class 3)
- 6K PHOTO: 30 frames/sec
- 4K PHOTO: 60 frames/sec, 30 frames/sec
- 8-bit: 0-255 / 16-235 / 16-255
- 10-bit: 0‒1023 / 64‒940 / 64‒1023
- 4:2:2 10-bit
- 4:2:2 8-bit
- Info Display: On / off (selectable)
- Down Convert: Auto / 4K/30p/25p / 1080p / 1080i / OFF
- HLG View Assist (HDMI): AUTO / MODE1 / MODE2 / OFF (selectable)
- HDMI TypeA / VIERA Link, Audio: Stereo
- 59.94Hz: Auto / C4K/60p / C4K/30p / 4K/60p / 4K/30p / 1080p / 1080i / 720p / 480p
- 50.00Hz: Auto / C4K/50p / C4K/25p / 4K/50p / 4K/25p / 1080p / 1080i / 720p / 576p
- 24.00Hz: Auto / C4K/24p / 4K/24p / 1080p
- 3.5mm for external microphone / external audio device
- MIC (Plug-in Power) / MIC / LINE is selectable
- Stereo/Lens Auto/Shotgun/Super Shotgun/Manual is selectable when attaching DMW-MS2 (sold separately)
- 2.4GHz (STA/AP) (IEEE802.11b/g/n)
- 5GHz (STA) (IEEE 802.11a/n/ac)
- Li-ion Battery Pack (7.4V, 3050mAh, 23Wh) (bundled)
- USB power supply, USB power charging
- Approx. 400 images (rear monitor), 380 images (LVF), 1,150 images (Power Save LVF mode*) with S-R24105
- Battery grip: DMW-BGS1 (sold separately)
- Approx. 1,164g / 2.57 lb (SD Memory Card x 1, Battery, Body)
- Approx. 1,052g / 2.32 lb (Body only)
Panasonic LUMIX S1H 24.2MP Full Frame Mirrorless Digital Camera Body
Type
| Type | Digital Single Lens Mirrorless camera |
| Recording media | |
| Lens mount | L-Mount |
Image Sensor
| Type | 35mm full-frame (35.6mm x 23.8mm) CMOS sensor |
| Camera effective pixels | 24.20 megapixels |
| Total pixels | 25.28 megapixels |
| Aspect ratio | 3:2 |
| Color filter | Primary color filter |
| Dust reduction system | Supersonic wave filter |
Still Image
| Recording file format | |
| Extracted still images | JPEG (DCF, Exif 2.31) |
| Aspect ratio | 4:3 / 3:2 / 16:9 / 1:1 / 65:24 / 2:1 |
| File size (pixels) | |
| When using Super 35mm (APS-C) lenses | |
| Image quality | RAW / RAW+Fine / RAW+Standard / Fine / Standard |
| Color space | sRGB, AdobeRGB |
Motion Picture
| Recording file format | |
| MOV | High-res audio is selectable only when using the DMW-XLR1 (sold separately). |
| MP4 | |
| AVCHD Progressive / AVCHD | |
| Continuous recordable time (Motion picture) | |
| Actual recordable time (Motion picture) |
Variable Frame Rate
Viewfinder
| Type | OLED Live View Finder |
| Pixels | Approx. 5.76 million dots |
| Field of view | Approx. 100% |
| Magnification | Approx. 0.78x with 50 mm lens at infinity; -1.0 m-1, when the aspect ratio is set to 3:2 |
| Eye point | Approx. 21 mm at infinity |
| Diopter adjustment | -1.0 m-1 / -4.0 - +2.0 (dpt) |
| Eye sensor | Yes |
| Display speed | 120 fps / 60 fps |
| Display time lag | Approx. 0.005 sec |
Rear Monitor
| Type | TFT LCD monitor with static touch control |
| Monitor size | Tilt free-angle, 3.2-inch (8.0cm), 3:2 aspect |
| Pixels | Approx. 2.33 million dots |
| Field of view | Approx. 100% |
Status LCD
| 1.8-inch, 303 x 230 dots (effective pixels 287 x 214 dots), Monochrome LCD monitor |
Focus
| Type | Contrast AF system |
| DFD technology | Yes |
| Focus mode | AFS (Single) / AFC (Continuous) / MF |
| AF mode | |
| AF detective range | EV -6 - 20 (F1.4, ISO100 equivalent, AFS) |
| AF custom setting | AF Sensitivity, AF Area Switching Sensitivity, Moving Object Prediction |
| AF assist lamp | Yes |
| AF lock | Set the Fn button in custom menu to AF lock |
| Post focus / focus stacking | Yes / Yes |
| Others | AF-ON, Shutter AF, Half Press Release, Focus/Shutter Priority, Quick AF, Continuous AF (during motion picture recording), Eye Sensor AF, AF-Point Scope Setting, AF+MF, MF Guide, MF Assist, Touch MF Assist, Focus Peaking, Touch AF/AE Function, Touch Pad AF, Touch Shutter, Focus Switching for Vert/Hor, Focus Ring Lock, Show/Hide AF Mode, 1-Area AF Moving Speed, Loop Movement Focus Frame, AFC Start Point (225-Area), Lens Focus Resume, Focus Ring Control |
Exposure Control
| Light metering system | 1,728-zone multi-pattern sensing system |
| Light metering mode | Multiple / Center Weighted / Spot / Highlight Weighted |
| Metering range | EV0-18 (F2.0 lens, ISO100 equivalent) |
| Exposure mode | Program AE / Aperture Priority AE / Shutter Priority AE / Manual Exposure: |
| ISO sensitivity (Standard output sensitivity) | Auto / 50 / 100 / 200 / 400 / 800 / 1600 / 3200 / 6400 / 12800 / 25600 / 51200 / 102400 / 204800 (Changeable to 1/3 EV step) |
| Dual Native ISO | |
| Exposure compensation | 1/3 EV step ±5EV (±3EV for motion picture) |
| AE lock | Set the Fn button in custom menu to AE lock |
Image Stabilization System
| Image sensor shift type (5-axis / 6.0-stop) | |
| Dual I.S. (6.5-stop Dual I.S. 2 compatible) |
White Balance
| White balance | AWB / AWBc / AWBw / Daylight / Cloudy / Shade / Incandescent / Flash / White Set 1, 2, 3, 4 / Color temperature setting 1, 2, 3, 4 |
| White balance adjustment | Blue/Amber bias, Magenta/Green bias |
| Color temperature setting | 2500-10000K in 100K |
Shutter
| Type | Focal-plane shutter |
| Shutter speed | |
| Shutter life | Approx. 400,000 images |
| Self timer | 10sec, 3 images / 2sec / 10sec |
| Remote control | Remote control by DMW-RS2 (sold separately) |
| Silent mode / Shutter type | Yes / Yes (Auto / Mechanical / Electronic front curtain / Electronic / Electronic+NR) |
Bracket
| AE bracket | 3, 5, 7 images in 1/3, 2/3 or 1 EV step, max. ±3 EV, single/burst |
| Aperture bracket | 3, 5 or all positions in 1 EV step |
| Focus bracket | 1 to 999 images, focus steps can be set in 10 levels |
| White balance bracket | 3 images in blue/amber axis or in magenta/green axis, color temperature setting |
Burst Shooting
| Burst speed | |
| Number of recordable images |
6K PHOTO / 4K PHOTO
| Burst speed | |
| Exif information | Yes (Each JPEG image cropped out of the 6K/4K burst file complies with EXIF.) |
Flash
| Flash type | TTL External Flash (sold separately) |
| Flash mode | Auto / Auto/Red-eye Reduction / Forced On / Forced On/Red-eye Reduction / Slow Sync. / Slow Sync./Red-eye Reduction / Forced Off |
| Flash synchronization | 1st Curtain Sync, 2nd Curtain Sync |
| Flash output adjustment | 1/3EV step ±3EV |
| Synchronization speed | Less than 1/320 second |
| Wireless control | Yes (When using DMW-FL200L / FL360L / FL580L (sold separately)) |
| Wireless channel | 1ch/2ch/3ch/4ch |
| Flash sync socket | Yes |
Extra Tele Conversion
| 2.0x (EX S) (When using full-frame lenses) | |
| 1.9x (EX S) (When using Super 35mm (APS-C) lenses) | |
| 1.4x (EX M) |
Photo Style
| Photo style | Standard / Vivid / Natural / Flat / Landscape / Portrait / Monochrome / L. Monochrome / L. Monochrome D / Cinelike D2 / Cinelike V2 / Like709 / V-Log / Standard (HLG) / Monochrome (HLG) / Like2100 / My Photo Style 1-10 |
| Picture adjustment | Contrast / Highlight / Shadow / Saturation / Color Tone / Hue / Filter Effect / Grain Effect / Sharpness / Noise Reduction / Dual Native ISO Setting / ISO / WB |
Filter
| Expressive / Retro / Old Days / High Key / Low Key / Sepia / Monochrome / Dynamic Monochrome / Rough Monochrome / Silky Monochrome / Impressive Art / High Dynamic / Cross Process / Toy Effect / Toy Pop / Bleach Bypass / Miniature Effect / Soft Focus / Fantasy / Star Filter / One Point Color / Sunshine |
Motion Picture Function
| Master pedestal level | 31 steps |
| Luminance level | |
| Wave form monitor / Vectorscope | Selectable |
| LUT display | LUT View Assist (Monitor) / LUT View Assist (HDMI) |
| Synchro scan | Yes |
| Time code | Count Up: Rec Run/Free Run selectable, Time Code Mode: Drop frame/Non-drop frame selectable (When system frequency (59.94Hz) is selected.) |
| SS/Gain operation | Shutter Duration/ISO / Angle/ISO / Shutter Duration/dB |
| Color bars / 1kHz test tone | Yes (SMPTE / EBU / ARIB) / Yes |
| Knee control | Yes (in Like709 mode) |
| PictBridge compatible |
Interface
| USB | SuperSpeed USB 3.1 Gen1 Type-C |
| HDMI (Monitor-through) | |
| Playback | |
| Remote input | 2.5mm (diameter) |
| External microphone / external audio device input | |
| Headphone output | 3.5mm |
| Microphone | Stereo, Wind Noise Canceller: Off / Low* / Standard / High *When attaching DMW-MS2 (sold separately). |
| XLR microphone | Yes with DMW-XLR1 (sold separately) |
| Speaker | Monaural |
| SD card slot | Slot 1, Slot 2 |
| TC In/Out | Yes with BNC Converter Cable (bundled) |
| Fan | Auto1 / Auto2 / Normal / Slow |
| Tally lamp | Yes (front/rear) |
Wireless
| Wi-Fi | |
| Bluetooth | Bluetooth v4.2 (Bluetooth Low Energy (BLE)) |
Power
| Battery | |
| Battery life (CIPA standard) |
Operating Environment
| Operating temperature | 14 to 104-degree-F (-10 to 40-degree-C) |
| Operating humidity | 10 to 80% RH |
Dimensions / Weight
| Dimensions (W x H x D) | Approx. 151.0 x 114.2 x 110.4 mm / 5.94 x 4.50 x 4.35 inch (excluding protrusions) |
| Weight |
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.





