Return Policy

Basic Returns Information

 

We extend a 14 day period from date of receipt for returns and exchanges, less shipping, handling and any applicable restocking fees**, in accordance with the following conditions:

  1. The item was neither refused at delivery, nor sent back to us as undeliverable. (See Below).

  2. The item is not included in the Return Policy Exceptions that follows this list.

  3. You have contacted customer service and received from them a Return Authorization approval number (RMA).

  4. Merchandise must be returned in original, unused, mint condition, as shipped.

  5. ALL paperwork, instructions, packaging and accessories must be intact, unaltered, or in any way marred.

  6. Warranty cards and registration forms must NOT be filled out.

  7. Item must NOT be over $1200.00 in price, or marked on our site as SPECIAL ORDER (See Below for terms governing these items).

  8. You have NOT been informed, either in writing or by phone, that item will be SPECIALLY ORDERED for you (See Below for terms).

  9. Any damage done to your package in transit must be immediately reported by the customer to the carrier (ie: UPS).

  10. Customer must request that the carrier examine any damaged package to assure refund or replacement, and all such packaging must be retained by the customer until disposition is made.

  11. All returneds are subject to a 10% restocking fee. If the item has been opened, and is no longer in its original mint condition, restocking fees will be higher. To obtain specific restocking fees applicable to your return, please contact us at cs@focuscamera.com.

  12. Please pack all returned merchandise in an outer shipping carton, so that the original product box or package is not defaced, labeled or written on in any way.

  13. Your RMA# should be clearly written on the shipping label.

  14. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid.

  15. If the return is due to our error, please return the product via UPS Standard Shipping, and we will reimburse you the Standard Shipping expenses incurred, or we will provide you with a pre-paid Shipping Label, at your preference.

  16. Nothing must be written or taped on the product packaging or gift boxes.

  17. A Return Authorization approval number does not guarantee final disposition, as all returns are subject to inspection.

  18. **For non-defective items that went out with FREE SHIPPING, the normally calculable SH&I will be deducted from total to be credited back.

  19. Please address all authorized returns, freight prepaid AND insured, to :

    Authorized Returns
    Attention RMA # (Write the RMA number you received)
    905 McDonald Avenue
    Brooklyn, NY 11218


    Undeliverable and Refused Shipments

 

  1. No shipping charges will be refunded under any circumstances.

  2. Normally calculable shipping will be charged if the returned shipment went out with free shipping, in addition to the restock fee noted below.

  3. Customer will be charged a 10% restocking fee based on the grand total value of the order, with the following exception.

  4. For products made by Sunpentown (SPT USA), a flat $50 restock fee will apply instead of the 10%, regardless of order value.Exceptions to Above Return Policy

 

For each of the following categories, All sales are final. None of these items will be accepted for either return or exchange. If defective, customer must return them to the manufacturer or authorized repair center for replacement or repair.

 

  1. Any product that may be inserted in a body orifice, ie: Earbuds, certain headsets, oral thermometers, etc. (Due to Health Department regulations.)

  2. Appliances for home or kitchen.

  3. Audio and video products (AV), including home, portable and mobile stereos, players, speakers, components etc.

  4. Barbecue Grills, Camping Stoves and any portable cooking appliance.

  5. Blister packed/Clamshell packaging items once opened, regardless of category. (Items packed encased in sealed hard plastic packaging, or items packaged in bags stapled to hangtags, that cannot be opened without breaking open the package.)

  6. Car AV products, ie: Car Stereos, Video, Speakers, etc.

  7. Consumable, Perishable & Sensitized items: Among those in this category are film, memory cards, any recordable media, batteries, videotapes, paper, ink, chemicals, lamps & bulbs, software, coffee pods, food items etc.

  8. Data storage products: such as disk drives, flash drives, hard drives, memory cards, CD/DVD/Blu Ray disks, etc.

  9. DJ Equipment

  10. DVD, Blu-Ray Players/Recorders & VCRs

  11. Earphones/Ear Buds, and any device inserted in ear (Due to Health Department regulations.)

  12. GPS Receivers, Chartplotters, Fishfinders, Trackers

  13. Home and portable audio and video, ie: CD players, Minidiscs, MP3, DVD, boom boxes, shelf systems etc.

  14. Home Theater Systems

  15. Luggage

  16. Musical Instruments

  17. PDAs (Personal Digital Assistants)

  18. Personal care equipment: (Due to Health Department regulations.)

  19. Portable hard drives, CD and DVD burners

  20. Printers

  21. Professional Sound, Stage and Studio AV Equipment

  22. Projection screens

  23. Shaving equipment: (Due to Health Department regulations.)

  24. Scanners

  25. Televisions, other than handhelds

  26. Vacuum cleaners and all Floor Care products

  27. Video Games and Consoles


Regarding Back-Ordered Items:

On any back-ordered item, we will endeavor to ship as quickly as possible. If the customer is not willing to wait for the item to arrive, it is the customer's responsibility to advise us, and if the item has not yet been shipped, we will follow the customer's instructions.

For items priced over $1,200.00 or marked as Special Order (As marked in product listings, or as told to customer either in writing OR on the phone):

  1. Items over $1,200.00 or marked Special order are NON-CANCELLABLE. Confirmation of orders for such items forms an obligation on customer's part to accept delivery.

  2. You have 14 days from receipt of package to return DEFECTIVE merchandise for EVEN EXCHANGE only (Subject to conditioned listed at top of page)!

  3. We accept orders for Special Order items under the assumption that customer is willing to wait up to 30 days before we ship, if necessary.


For Special Shipping Items (As marked in product listings)

Special order restrictions also apply to items that are shipped by special freight truckers or airport-to-airport, or that require special handling or packing. The product listings would disclose this.
To call for Return Authorization 
Toll Free within USA/Canada: 888-901-4438.
From New York State or Overseas: 718-437-8899.
Requests for RA's made via E-Mail may require a follow-up via telephone.


VERIFICATION

Often, we have to contact a customer in order to resolve a problem with verification of credit card information, or clarify some other billing or address issue. Please be advised that while we will always do our utmost to reach you by phone & e-mail, we simply cannot maintain orders in an unconfirmed state indefinitely. If we cannot contact you within 3 business days of receipt of your order, the order will be canceled, so please be sure to provide us with contact information that will enable us to reach you in timely fashion should the need arise.

PROCESSING & SHIPPING TIME

Orders are processed in the order they are received. Normal processing can take 24-48 hours, and upon verification & approval, your merchandise is shipped out immediately. Focus Camera offers convenient shipping methods for delivery within the continental United States. Please keep the following in mind when choosing a delivery method: Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). Thus, for example, an order for UPS 2nd-day delivery placed on Thursday could take until Tuesday to arrive at its destination, assuming processing is completed within 24 hours and the package ships out on Friday (Friday + 2 business days = Tuesday). It could take longer if the order cannot be processed in time to be shipped out on Friday (Please see additional note below). The same is true for the other delivery options. Also, while we maintain a huge stock of all our products, it is wise to call for availability if your order is especially urgent.

FRIDAY SHIPPING:

Fridays: 2-Day and Overnight Next Business Day Air orders normally ship if placed by 11:00AM.

SHIPPING TO SPECIFIC LOCALES

Anywhere outside the USA: We are neither responsible for, nor able to pre-determine, customs taxes and duties collectable at the receiving end. Customer is responsible for paying all such amounts as may be requested. Such amounts are not refundable in the event of merchandise being returned. In event that a shipment is refused and returned, any and all charges incurred from this return will be passed on to the customer.
Canada:

Canadian Customers - Please be advised

  • All orders, including exchanges and returns shipped will incur any and all duties, taxes and brokerage fees applicable at your end.

  • No alternate methods of shipping are available to avoid this. By submitting your order, you agree to these terms, conditions and all associated fees. Please do not request specific shipping methods as we cannot honor this request. Duties are imposed by the receiving country, independent of our Company. We are not responsible and have no way of knowing what the duty charge will be.

  • Brokerage fees are imposed and collected by the shipping carrier and once shipped, you will be required to forward this brokerage fee directly that carrier.

  • Order submissions for export are not binding upon us and we reserve the right to refuse delivery. In addition, certain product lines may not be exported.

  • Please allow a minimum of 14-21 days for deliveries to Canada.

Alaska, Hawaii, Puerto Rico, Guam and US Territories: Ground shipping is not available; only Air shipping options apply.
New York State: Appropriate state & local sales tax is added to total.
Postal Boxes, APO/FPO: Shipping must be via US Postal Service. Our server informs you if Postal Service is necessary, based on either your zip code, or address info, along with the applicable shipping charges, prior to accepting submission. Postal shipments do not go out daily, and we cannot guarantee delivery times. Allow at least 2 weeks.
Alternate shipping addresses: If shipping address differs from your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the front or back of your card to have your credit card issuer create an "Alternate Shipping Address" for your account, authorizing purchases to a destination other than your billing address. Not doing can delay verification and order processing.


OVERSIZED ITEMS

Some items are in oversized packages subject to shipping surcharges due to their dimensions, and the shipping calculator cannot compensate for every situation. Items in each of the following categories are often classified as oversized:

  • Telescopes

  • Printers

  • Scanners

  • Enlargers

  • Home Theater & HiFi Audio/Video Equipment


Should such an item be subject to additional shipping charges above those displayed here, we will notify you phone or e-mail, and you retain the option to accept any revisions or cancel without penalty. Items known to often exceed calculated charges are marked with an *. You may always inquire beforehand about additional shipping charges on oversized items. Call us toll-free at 1 888-901-4438 (Or 718-437-8899 from NYS or Overseas), or e-mail info@focuscamera.com.