Sony FX6 Digital Cinema Camera with 24-105mm Lens and RS 3 Pro Gimbal Stabilizer Bundle
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Sony FX6 Cinema Line Full-Frame Camera and FE 24-105mm f/4 G Lens Kit
Sony’s Cinema Line, which also includes the VENICE and FX9 cameras, delivers a coveted filmic look cultivated from extensive experience in digital cinema production. As part of the Cinema Line, the all-new FX6 incorporates Sony’s core technologies of image sensor, processing engine, and AF (autofocus) performance. It is also compatible with the wide range of Sony E-mount lenses for creative flexibility and has enhanced operability thanks to an innovative body design, extensive durability and intuitive customizability.
Image Sensor with Blazing Fast Readout Speed
The back-illuminated full-frame Exmor R CMOS sensor, with 10.2 effective megapixels, boasts a blazingly fast data readout speed along with high sensitivity and wide dynamic range. An advanced color filter array boosts color reproduction accuracy, while focal plane phase-detection AF enables solid autofocus stability and excellent precision, all of which contribute to outstanding image quality.
High Performance Image-Processing Engine
The BIONZ XR image-processing engine boasts class-leading speed, providing up to four times faster processing performance compared to the FS5 II, minimizing latency while providing impressive real-time processing capabilities. The engine performs real time processing of autofocus (AF), image recognition and image quality adjustments, while also handling data transfer, user interface and other camera operations.
High Sensitivity, Wide Dynamic Range
Beautiful bokeh expression and high sensitivity performance are delivered by Sony’s 10.2-megapixel full-frame back-illuminated Exmor R CMOS sensor and a BIONZ XR processing engine. Thanks to the large pixel size and back illuminated structure of the full frame sensor, the FX6 delivers an incredible 15+ stop wide dynamic range with high sensitivity and low noise throughout the camera’s sensitivity range. Its base sensitivity is ISO 800 with an enhanced sensitivity setting of ISO 12,800 - expandable up to 409,600 - for shooting in low and very low light conditions.
Acclaimed Cinematic-Color with S-Cinetone
The inclusion of Sony's acclaimed S-Cinetone look, inherited from the development of the VENICE and FX9 development, allows beautiful images to be achieved directly in-camera. S-Cinetone is optimized for natural skin tones and mid-range colors, with gentle highlight roll-off, for impressive subject depiction.
4K High Frame Rate 120fps Recording
Full-frame 4K (QFHD) recording at up to 120fps with autofocus is possible thanks to the high-speed readout capabilities of the image sensor and the powerful BIONZ XR processor. Even at high frame rates, ultra-detailed 4K (QFHD) images are captured using full-pixel readout without binning, for clear post-produced slow motion (up to 5x slower than real time).
10-Bit Depth and 4:2:2 Color Sampling
The FX6 is capable of 4K internal recording, encoding 10-bit depth and 4:2:2 color sampling with either Full-HD Long-GOP or 4K All Intra compression. This makes it possible to push your color grades further, stretching video out for ultimate HDR realism while still retaining natural gradation.
Sony's Powerful Built- In Electronic Variable ND Filter
Sony's revolutionary internal electronic variable ND filter offers easy and seamless control of the camera’s filter density. Users can adjust the filter density manually in increments from 1/4 to 1/128 or set variable ND to auto for a smooth and seamless transition from 0 to 1/128 ND. Variable ND in auto perfectly exposes images without affecting the depth of field, shutter angle or ISO even during changing lighting conditions.
DJI RS 3 Pro Gimbal Stabilizer Combo
Expanding on the powerful features of the Ronin series, DJI RS 3 Pro is an advanced, comprehensive camera expansion platform that empowers videographers and provides coordinated shooting solutions for professional crews. With DJI RS 3 Pro, nothing is out of reach. The DJI RS 3 Pro Combo comes with everything the original has but includes a Ronin Image Transmitter, Focus Motor (2022), Lower Quick Release Plate, and other accessories.
Handle Big Payloads
RS 3 Pro uses extended carbon fiber axis arms to allow more balancing space for professional cameras, making it a perfect fit for cameras like the Sony FX6 or Canon C70 with 24-70mm F2.8 lenses.
The new Extended Lower Quick-Release Plate ensures more stable camera mounting and is convenient for installing lens support for more secure setups.
Automated Axis Locks
RS 3 Pro allows you to get started fast to never miss a shot. Simply press and hold the power button and the three axes unlock and expand automatically, allowing you to start shooting within seconds. Press the power button once, and the axes automatically lock and enter sleep mode, making the company move significantly more efficiently.
High-Capacity Payloads
The optimized structural design of RS 3 Pro ensures that its weight remains the same as RS 2 at just 1.5 kg/3.3 lbs (includes gimbal, battery grip, and dual-layered quick-release plates), while its load capacity is a robust 4.5 kg/10 lbs, delivering powerful support in a lightweight body.
Wireless Shutter Control
Equipped with Dual-Mode Bluetooth technology, RS 3 Pro can achieve efficient and reliable wireless shutter control. After the initial Bluetooth pairing, you can control video and photo shooting by pressing the record button on the stabilizer. A previously paired camera will automatically reconnect, saving you time with every ensuing use.
Instant Mode Switching
By simply sliding the new Gimbal Mode Switch, you can alternate between Pan follow, Pan and Tilt follow, and FPV modes. The FPV mode selection is also customizable to 3D Roll 360, Portrait, or Custom, allowing you to adjust your equipment and get started fast.
Bigger is Better
A large, built-in 1.8-inch OLED full-color touchscreen increases screen size by 28% compared to RS 2, making it incredibly convenient for setting parameters, checking shooting status, and framing your tracked subjects. And with the redesigned user interface, every setting is more intuitive and precise. The OLED screen also offers higher brightness than the LCD screen of RS 2 for better outdoor viewing with lower power consumption.
Sleek Carbon Fiber Construction
The RS 3 Pro arms are constructed from layered sheets of uncut carbon fiber, just like the Ronin 2. This makes it lighter and stronger than the jointed carbon fiber material used on RS 2, increasing stiffness and lowering the weight to cope with even more demanding shooting environments.
LiDAR Assistance
To make focusing easier, Ronin 4D’s LiDAR focusing technology is applied to RS 3 Pro. The new LiDAR Range Finder (RS) can project 43,200 ranging points within a 14-meter distance. It also features a built-in camera with an equivalent focal length of 30 mm and a wide FOV of 70 degrees, catering to the focusing needs of most scenarios.
It supports both Wide Mode and Spot Mode. In Wide Mode, the range finder automatically detects the subject and follows focus. In Spot Mode, users can manually frame or tap the subject to focus.
All-New Focus Motor
The next-generation DJI RS Focus Motor (2022) provides torque three times stronger (up to 1 N·m) and reduces audible noise by 50%. This delivers a smoother focusing experience and reduces the effect on audio recording.
Sony 128GB V60 UHS-II M-Series Memory Card
The Sony M Series UHS-II SD Memory Card is a perfect balance of speed, power and value. This high speed memory card provides a fast buffer clearing time between burst shooting, and an efficient workflow when transferring hi-res photos and 4K video content to a computer.
Up to 277MB/s Transfer Speed
With up to 277 MB/s read speed you can back up and transfer images faster, for more efficient workflows – less time waiting, more time doing.
Up to 150MB/s Write Speed
A fast write speed, up to 150 MB/s, provides quick buffer clearing times for continuous burst and high-resolution still image capture. For video creators, the UHS Speed Class 3 and new V60 Video Speed Class provide fast minimum write speeds for dependable, high-bitrate, 4K video capture.
Superior Reliability
The SF-M Series Memory Card is tested to perform reliably even in harsh conditions. With an IP57 rating, this SD card is durable and resistant. Designed to survive drops up to 1.5m, waterproof for 30 min at 1m depth and able to operate in temperatures ranging from -25 degree to 85 degree Celsius, the SF-M Series UHS-II SD Card will last, whatever the weather.
Exclusive Sony Software
Enjoy added security and peace of mind with Sony's File Rescue software, developed to recover a variety of corrupted or accidentally deleted files. To monitor, and alert you to, memory card write limits the SD Scan Utility is also available. Both tools are free for Sony memory card customers.
Camera
| Memory Card Slot | Yes |
Power
| Battery Type | Lithium-Ion |
| Power Consumption | 18 W |
Imaging
| Sensor Type | CMOS |
| Sensor Resolution | 12 Megapixels |
Lens
| Image Stabilization | Yes |
- Approx 890g (1lb15oz)(body only)
- Approx. 2.59kg(5lb11oz) (with Viewfinder, Grip Remote Control, BP-U35 battery, SEL24105G LENS, Lens Hood, Handle, MIC holder)
- [XAVC Intra]
- XAVC-I DCI4K 59.94p mode:VBR, MAX bit rate 600 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 50p mode:VBR, MAX bit rate 500 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 29.97p mode:VBR, MAX bit rate 300 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 25p mode:VBR, MAX bit rate 250 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 24p mode:VBR, MAX bit rate 240 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 23.98p mode:VBR, MAX bit rate 240 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 59.94p mode:VBR, MAX bit rate 600 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 50p mode:VBR, MAX bit rate 500 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 29.97p mode:VBR, MAX bit rate 300 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 25p mode:VBR, MAX bit rate 250 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 23.98p mode:VBR, MAX bit rate 240 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 59.94p mode:CBG, MAX bit rate 222 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 50p mode:CBG, MAX bit rate 223 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 29.97p mode:CBG, MAX bit rate 111 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 25p mode:CBG, MAX bit rate 112Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 23.98p mode:CBG, MAX bit rate 89Mbps, MPEG-4 AVC/H.264
- [XAVC Long]
- XAVC-L QFHD 29.97p/25p/23.98p mode:VBR, MAX bit rate 100 Mbps, MPEG-4 H.264/AVC
- XAVC-L QFHD 59.94p/50p mode:VBR, MAX bit rate 150 Mbps, MPEG-4 H.264/AVC
- XAVC-L HD 29.97p/25p/23.98p/59.94p/50p mode:VBR, MAX bit rate 50 Mbps, MPEG-4 H.264/AVC
- XAVC-L HD 29.97p/25p/23.98p/59.94p/50p mode:VBR, MAX bit rate 35 Mbps, MPEG-4 H.264/AVC
- [XAVC Intra]
- XAVC-I DCI4K mode:4096 x 2160/59.94P, 50P, 29.97P, 23.98P, 25P, 24P
- XAVC-I QFHD mode:3840 x 2160/59.94P, 50P, 29.97P, 23.98P, 25P
- XAVC-I HD mode:1920 x 1080/59.94P, 50P, 29.97P, 23.98P, 25P
- [XAVC Long]
- XAVC-L QFHD mode:3840 x 2160/59.94P, 50P, 29.97P, 23.98P, 25P
- XAVC-L HD 50 mode:1920 x 1080/59.94P, 50P, 29.97P, 23.98P, 25P
- XAVC-L HD 35 mode:1920 x 1080/59.94P, 50P, 29.97P, 23.98P, 25P
- [XAVC Intra]
- XAVC-I DCI4K/QFHD 59.94p
- When using CEA-G160T (160 GB): Approx. 30 minutes
- When using CEA-G80T (80 GB): Approx. 15 minutes
- XAVC-I DCI4K/QFHD 50p
- When using CEA-G160T (160 GB): Approx. 36 minutes
- When using CEA-G80T (80 GB): Approx. 17 minutes
- XAVC-I DCI4K/QFHD 29.97p
- When using CEA-G160T (160 GB): Approx. 60 minutes
- When using CEA-G80T (80 GB): Approx. 29 minutes
- XAVC-I DCI4K/QFHD 25p
- When using CEA-G160T (160 GB): Approx. 71 minutes
- When using CEA-G80T (80 GB): Approx. 35 minutes
- XAVC-I DCI4K 24p
- When using CEA-G160T (160 GB): Approx. 74 minutes
- When using CEA-G80T (80 GB): Approx. 36 minutes
- XAVC-I DCI4K/QFHD 23.98p
- When using CEA-G160T (160 GB): Approx. 74 minutes
- When using CEA-G80T (80 GB): Approx. 36 minutes
- XAVC-I HD 59.94p
- When using CEA-G160T (160 GB): Approx. 78 minutes
- When using CEA-G80T (80 GB): Approx. 38 minutes
- XAVC-I HD 50p
- When using CEA-G160T (160 GB): Approx. 78 minutes
- When using CEA-G80T (80 GB) Approx. 38 minutes
- XAVC-I HD 29.97p
- When using CEA-G160T (160 GB): Approx. 150 minutes
- When using CEA-G80T (80 GB): Approx. 74 minutes
- XAVC-I HD 25p
- When using CEA-G160T (160 GB): Approx. 150 minutes
- When using CEA-G80T (80 GB): Approx. 74 minutes
- XAVC-I HD 23.98p
- When using CEA-G160T (160 GB): Approx. 185 minutes
- When using CEA-G80T (80 GB): Approx. 91 minutes
- [XAVC Long]
- XAVC-L QFHD 29.97p/25p/23.98p
- When using CEA-G160T (160 GB): Approx. 170 minutes
- When using CEA-G80T (80 GB): Approx. 86 minutes
- XAVC-L QFHD 59.94p/50p
- When using CEA-G160T (160 GB): Approx. 115 minutes
- When using CEA-G80T (80 GB): Approx. 57 minutes
- XAVC-L HD 50 /29.97p/25p/23.98p/59.94p/50p
- When using CEA-G160T (160 GB): Approx. 320 minutes
- When using CEA-G80T (80 GB): Approx. 155 minutes
- XAVC-L HD 35 29.97p/25p/23.98p/59.94p/50p
- When using CEA-G160T (160 GB):Approx. 430 minutes
- When using CEA-G80T (80 GB): Approx. 210 minutes
- XAVC Proxy: AVC/H.264 High Profile 4:2:0 Long GOP, VBR
- 1920x1080, 9Mbps
- XAVC-I
- 4096x2160
- 1 to 60 frames (59.94/50/29.97/25/24/23.98)
- XAVC-I/L
- 3840 x 2160
- 1 to 60, 100, 120 frames (59.94/50/29.97/25/23.98)
- 1920 x 1080
- 1 to 60, 100, 120, 150, 180, 200, 240 frames (59.94/50/29.97/25/23.98)
- XLR-type 3-pin (female) (x2), line/mic/mic +48 V selectable
- Mic Reference: -30 to -80 dBu
- SDI OUT: BNC, 12G-SDI, 6G-SDI, 3G-SDI(Level A/B)
- Stereo mini jack (x1)
- -16 dBu 16 Ohms
- 8.8 cm (3.5 type)
- Approx. 2.76M dots
- CFexpress Type A / SD card (x2)
- Slot B can be used for saving configuration data.
- 2.4 GHz bandwidth
- 5.2/5.3/5.6/5.8 GHz bandwidth
- RSA/NATO ports
- 1/4-inch-20 Mounting hole
- Cold shoe
- Video transmission/focus motor port (USB-C)
- RSS camera control port (USB-C)
- Focus motor port (USB-C)
- Model:BG30-1950 mAh-15.4V
- Type: LiPo 4S
- Capacity: 1950 mAh
- Energy: 30 Wh
- Maximum runtime: 12 hours
- Charging time: Approx. 1.5 hours (using 24W charger; it is recommended to use QC 2.0 or PD protocol chargers)
- Suggested Charging Temperature: 5 to 40-degree-C (41 to 104-degree-F)
- Bluetooth 5.0
- Charging port (USB-C)
- iOS 11.0 or above
- Android 7.0 or above
- Pan: 360-degree/s
- Tilt: 360-degre/s
- Roll: 360-degree/s
- Pan axis: 360-degree continuous rotation
- Roll axis: -95 to +240-degree
- Tilt axis: -112 to +214-degree
- Gimbal: Approx. 1,143 g (2.51 lb)
- Grip: Approx. 265 g (0.58 lb)
- Extended grip/tripod (metal): Approx. 226 g (0.49 lb)
- Upper and lower quick-release plates: Approx. 107 g (0.23 lb)
- Folded: 268 x 276 x 68mm (L x W x H, excluding camera, grip, and the extended grip/tripod)
- Unfolded: 415 x 218 x 195mm (L x W x H, height includes grip and excludes the extended grip/tripod)
- Power/communication port (USB-C)
- HDMI port (Mini HDMI)
- RSS camera control port (USB-C)
- 2.400-2.484 GHz
- 5.725-5.850 GHz
- 2.400-2.484 GHz:
- <25 dBm (FCC)
- <20 dBm (CE/SRRC/MIC)
- 5.725-5.850 GHz:
- <25 dBm (FCC/SRRC)
- <14 dBm (CE)
- Capacity: 2970 mAh
- Compatible charger: 5V/2A
- Charging time: Approx. 2.5 hours
- Max battery life: Approx. 3.5 hours
- 200 m (SRRC/FCC) [2]
- 100 m (CE) [2]
- Cold shoe
- 1/4-inch-20 Mounting hole
- USB-C port
- USB-C power/CVBS/CAN data port
- Resolution: 448 x 298 on the RS touchscreen
- FOV: 57.4-degree (horizontal), 44.6-degree (vertical), 70.1-degree (diagonal)
- Frame rate: 30fps
- Focal length: 30mm Equivalent
- Resolution: 240 x 180
- Sensing range: 0.5 to 14 m
- FOV: 57.4-degree (horizontal), 44.6-degree (vertical), 70.1-degree (diagonal)
- Frequency: 25 Hz
- Focal length: 30mm equivalent
- Distance error: 1%
- Frequency: 30 Hz
- Tracking subjects: Can recognize up to five subjects at the same time, and choose one to follow
- Smart object identification: Human face, head, and body
- Power consumption: 6.8W
- Input: 7 to 16V
- -20 to 45-degree-C (-4 to 113-degree-F)
- Dimensions: 66 x 57 x 24mm (L x W x H)
- Weight: Approx. 130 g (0.28 lb)
- Mounting plate height: 30mm
- DZOFILM vespid cyber 35mm
- DZOFILM vespid cyber 50mm
- DZOFILM vespid cyber 75mm
- Read: Up to 277MB/s (HD312), Up to 95MB/s (SDR104)
- Write: Up to 150MB/s (HD312), Up to 90MB/s (SDR104)
Sony FX6 Cinema Line Full-Frame Camera and FE 24-105mm f/4 G Lens Kit
Sony FX6 Cinema Line Full-Frame Camera Body
General
| Weight | |
| Dimensions (W x H x D)[[F_WI0001]] | 114 x 116 x 153 mm(4 1/2 x 4 5/8 x 6 1/8 inch) (body without protrusions) |
| Power requirements | DC 19.5V |
| Power consumption | Approx. 18.0 W (while recording XAVC-I QFHD 59.94p, SEL24105G Lens, Viewfinder ON, not using external device) |
| Operating temperature | 0 degrees C to 40 degrees C |
| Operating temperature | 32 degrees F to 104 degrees F |
| Storage temperature | -20 degrees C to +60 degrees C |
| Storage temperature | -4 degrees F to +140 degrees F |
| Battery operating time | Approx. 105min. with BP-U35 battery (while recording XAVC-I QFHD 59.94p, SEL24105G Lens, Viewfinder ON, not using external device) |
| Battery operating time | Approx. 215min. with BP-U70 battery(while recording XAVC-I QFHD 59.94p, SEL24105G Lens, Viewfinder ON, not using external device) |
| Recording format (video) | |
| Recording format (audio) | LPCM 24 bits, 48 kHz, 4 channels |
| Recording frame rate | |
| Recording/playback time | |
| Recording format (proxy audio) | XAVC Proxy: AAC-LC, 128 kbps, 2 channels |
| Recording format (proxy video) |
Lens
| Lens mount | E-Mount |
Camera Section
| Imaging device (type) | 35 mm full-frame, single-chip CMOS image sensor |
| Number of pixels (total) | Approx. 12.9 megapixels |
| Number of pixels (effective) Approx. 10.2 megapixels | |
| Built-in optical filters | Clear, linear variable ND(1/4ND to 1/128ND) |
| ISO sensitivity | ISO 800/12800 (Cine EI mode, D55 Light source) |
| Shutter speed | 64F to 1/8000 sec |
| Slow and quick motion function | |
| White balance | Preset, Memory A, Memory B (2000K-15000K)/ATW |
| Gain | -3 to 30dB (every 1dB), AGC |
| Gamma curve | SDR Mode: S-Cinetone, Standard, Still, ITU709 HDR mode : HLG_Live, HLG_Natural |
| Latitude | 15+ stop |
Input/Output
| Audio input | |
| SDI output | |
| USB | USB Type-C(x1), Multi/Micro-B (x1) |
| Headphone output | |
| Speaker output | Monaural |
| DC input | DC jack |
| Remote | Stereo mini-minijack (Φ2.5 mm) |
| HDMI output | Type A (x1) |
| TC input/TC output<Tentative> | BNC, TC IN/OUT Switchable |
| Grip | Mini jack (Φ3.5 mm/4-pin) |
Monitoring
| LCD |
Built-In Microphone
| Omni-directional monoral electret condenser microphone (body) (x1) | |
| Stereo electret condenser microphone (handle) (x1) |
Media
| Type |
Wi-Fi/NFC
| Supported format | IEEE 802.11 a/b/g/n/ac |
| Frequency band [[F_WI0007]] | |
| Security | WEP/WPA-PSK/WPA2-PSK |
| NFC | NFC Forum Type 3 Tag compliant |
DJI RS 3 Pro Gimbal Stabilizer Combo
Peripheral
| Accessory port | |
| Battery | |
| Connections | |
| Ronin app requirements | |
| Languages Supported by the Touchscreen | English, Simplified Chinese, Traditional Chinese, German, French, Korean, Japanese, Spanish, Portuguese (Brazil), Russian, Thai |
Working Performance
| Tested Payload | 4.5 kg (10 lbs) |
| Maximum Controlled Rotation Speed | |
| Mechanical range |
Mechanical and Electrical Properties
| Operating frequency | 2.400-2.484 GHz |
| Bluetooth transmitter Power | <8 dBm |
| Operating temperature | -20 to 45-degree-C (-4 to 113-degree-F) |
| Weight | |
| Dimensions |
DJI Ronin Image Transmitter
| Connections | |
| Expansion port | Cold shoe |
| Operating frequency | |
| Weight | 126 g (0.27 lb) |
| Dimensions | 82 x 63 x 24mm (L x W x H) |
| Transmitter power (EIRP) | |
| Battery | |
| Transmission range | |
| Latency | 60 ms |
| Operating current/voltage | 900 mAh, 3.7V |
| Operating temperature | 0 to 45-degree-C (32 to 113-degree-F) |
DJI LiDAR Range Finder
| Accessory port | |
| Image sensor | |
| ToF sensor | |
| Machine learning | |
| Electrical properties | |
| Operating temperature | |
| Mechanical properties | |
| Lenses that do not need calibration |
Sony 128GB V60 UHS-II M-Series Memory Card
| Capacity | 128GB |
| Usable capacity | 115.2GB |
| Interface | UHS-II |
| Transfer speed | |
| Speed class | Class 10 (SD Speed Class), Class 3 (UHS Speed Class), V60 (Video Speed Class) |
| Dimensions (W x H x D) | 24 x 32 x 2.1mm |
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.










